Immediately I called, furious, and for once in my life I was barely able to keep my cool. We needed that money so we could buy food for our CHILDREN who we now also have to homeschool on top of all the other financial difficulties. With this COVID virus keeping us isolated, work has died off to a damned TRICKLE, and my husband and I are left trying to keep our heads above water with two children ONE OF WHICH HAS A MEDICAL CONDITION, we cannot AFFORD to have this blatant abuse of power. They AGAIN took money from us, draining our account completely as they renewed a year's worth of Avast Antivirus Premium AND Avast Antivirus Cleanup. May 2, 2020, PRECISELY JUST after 4pm WHEN OUR BANKS WOULD BE CLOSED, rendering us 100% unable to call our bank and fix the issue. Stupidly, we both assumed they would honor that. The Avast representative we spoke to was incredibly rude, uncooperative and it took over an HOUR on the phone to force them to refund what they stole from us and DEMANDED they never do this again.
Furiously, myself and my bank person sat down on speaker phone to get a refund as they had not only taken money from us for a renewal to something we EXPLICITLY told them not to renew, but added another service of their own accord, which I did not think possible. They charged for Avast Antivirus Premium as well as their Avast Antivirus Cleanup. Sometime late last year they did it anyway, not just draining our account dry with regular avast renewal, but they added a more expensive feature too.
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